Last updated: 9 July 2026. Applies to all paid Vatnode plans.
If you purchase a paid plan and the service doesn't fit your needs, tell us within 14 days of your first payment and we refund it in full — no forms, no questions beyond "what didn't work?" (which helps us improve).
If the Vatnode API was materially unavailable during a billing period due to a fault on our side (not an upstream VIES outage, which is outside anyone's control and visible on our status page), we refund or credit that period on request.
Charged twice, bought the wrong tier, or subscribed by mistake? Email us — we fix it with a full refund of the erroneous charge.
You can cancel any time. Access continues to the end of the paid period; no further charges. We don't refund partial periods after the 14-day window, except under sections 2 and 3.
Email oscar@vatnode.com from the address on your account with the word "refund" anywhere in the message. You'll get a reply from the founder — usually within one business day, often much faster. Refunds are issued to the original payment method.
The Free tier costs nothing, forever, so there's nothing to refund — and it never converts to a paid plan without your explicit action.
Questions? oscar@vatnode.com · Terms · Privacy · vatnode.com